FAQ
Frequently Asked Questions (FAQ)
At zhurkina.store, we are dedicated to providing an exceptional shopping experience. Below, you'll find answers to some of the most common questions about our products, orders, shipping, and more.
1. Orders & Payments
Q: What payment methods do you accept?
A: We currently accept payments through PayPal, ensuring secure and convenient transactions.
Q: Can I change or cancel my order after placing it?
A: We process orders quickly to ensure fast shipping. If you need to modify or cancel your order, please contact us immediately at [email protected]. Once an order has been shipped, changes or cancellations are no longer possible.
2. Shipping & Delivery
Q: Do you ship internationally?
A: At this time, we only offer shipping within the United States.
Q: What are your shipping rates?
A: Our shipping fees are as follows:
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Orders between $0.01 and $19.99 → $3.99 shipping fee
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Orders $20 and above → Free shipping
Q: How long does shipping take?
A:
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Orders are processed within 1-3 business days.
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Delivery typically takes 5-7 business days, depending on your location.
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You will receive a tracking number once your order has shipped.
Q: How can I track my order?
A: Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your package on the carrier’s website.
3. Returns & Refunds
Q: What is your return policy?
A: We accept returns for defective, damaged, or incorrect items. Refund requests must be made within 30 days of receiving your order.
Q: How do I request a return or refund?
A: To initiate a return, please email us at [email protected] with your order number and a description of the issue. Our team will guide you through the process.
Q: How will I receive my refund?
A: Refunds will be processed back to your original PayPal account. The processing time typically takes 3-5 business days, depending on PayPal’s policies.
Q: Are return shipping costs covered?
A: If the return is due to an error on our part (such as a defective product or incorrect item), we will cover the return shipping cost. Otherwise, the customer is responsible for return shipping fees.
4. Product Information
Q: Are your products dishwasher and microwave safe?
A: Yes! Most of our ceramic tableware, including plates, bowls, and mugs, are dishwasher and microwave safe. Please refer to the product description for specific care instructions.
Q: Will the product colors match exactly as shown on the website?
A: While we strive to display accurate product images, slight color variations may occur due to different screen settings and lighting conditions.
5. Customer Support
Q: How can I contact customer service?
A: You can reach us through the following channels:
📍 Address: 777 S Central Ave, Los Angeles, CA 90021, United States
📞 Phone: +1 (152) 740-508
✉ Email: [email protected]
Our support team is available Monday to Friday, and we aim to respond to all inquiries as quickly as possible.
If you have any other questions, feel free to contact us. We’re here to help! 😊